The moment you do a factory reset or reformatted your Android device, it will generate new device ID which will not match your registered account ID on the LoadCentral system. Therefore, your account will not be allowed to be accessed using that same Android device.
How to resolve this issue?
text RESETDROID [space] SMS Password send to any LoadCentral Access Numbers
If SMS doesnt work, do this instead
Open a support ticket online at http://support.epins.biz and provide the following :
SCANNED / PHOTO OF YOUR VALID GOVERNMENT ISSUED ID IS REQUIRED. MUST BE CLEAR, READABLE & NOT EXPIRED.