Before submitting a support ticket, please make a reasonable effort to search our website for the information you are looking for. Our Knowledge Base Section below may give you the answers you seek before opening a support ticket for information that is readily available on our website.
All deposits or internet banking fund transfers made to any Wild Concepts bank accounts for your LoadCentral Wallet Replenishment must be verified by sending us the deposit details using the ePins.biz Deposit Verification Form to facilitate the verification process.
Please make sure to attach CLEAR photo to scanned copy of the transaction details. For PayMaya transfers done via 7-11 branches – we need the FULL scanned copy or clean photo of the receipt.
We understand that you might require support at some point and we are here to help. If you cant find answers and solutions to more complicated technical LoadCentral account issues, please open a support ticket online at http://support.epins.biz.
When opening a support ticket make sure to choose the appropriate help topic before submitting your ticket to avoid response delays and include as many details as you can (with screenshot if possible).
The more information you provide to us, the better and faster we will be able to help you. The less information you provide, the more questions we will need to ask you, which will take time and result in it taking longer to fix things.