⚠️ Attention

Before submitting a support ticket, please make a reasonable effort to search our website for the information you are looking for. Our Knowledge Base Section below may give you the answers you seek before opening a support ticket for information that is readily available on our website.

What are the reasons for delay in load wallet replenishment?

  • UNIWIZ deposit verification & wallet replenishment process is 1 - 3 hours
    - BDO
    - Metrobank
  • ePins.biz deposit verification & wallet replenishment process is WITHIN THE DAY.
    - BPI
    - GCash
    - PayMaya
    - 7-11 CliQQ Kiosks
  • You submitted your deposit details beyond cut-off time.
  • NO DEPOSIT VERIFICATION on regular and special non working holidays (UNIWIZ)
  • NO DEPOSIT VERIFICATION on weekends, regular and special non working holidays (ePins.biz)
  • Deposit verification is only up to 12noon during SATURDAYS (UNIWIZ).
  • BANK PROBLEM – there are times that online bank viewing IS offline.
    Admin team can only verify your deposits when the bank’s viewing becomes online. During this delay, we request for your patience and out-most consideration.
  • NO deposit slip or screenshot of the transaction attached
  • UNREADABLE or UNCLEAR deposit slip of the transaction attached
  • FAKE or tampered deposit slip
  • USED deposit slip

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We understand that you might require support at some point and we are here to help. If you cant find answers and solutions to more complicated technical LoadCentral account issues, please open a support ticket online at http://support.epins.biz.

When opening a support ticket make sure to choose the appropriate help topic before submitting your ticket to avoid response delays and include as many details as you can (with screenshot if possible).

The more information you provide to us, the better and faster we will be able to help you. The less information you provide, the more questions we will need to ask you, which will take time and result in it taking longer to fix things.