So, your your SL password has been blocked? Before anything else i want to explain first what is the Loadcentral FL & SL Password. FL stands for First Level and SL stands for Second Level. FL password is your password for your mobile number registered with Loadcentral and SL Password is the password for you to access the Loadcentral Webtool.
Possible reasons why any or both of your password(s) has been blocked. :
1. You did not change your Webtool Password / SL Password and your Mobile Password right away.
2. You have too many invalid login attempts on the Webtool. ( or someone is trying to access your account without your knowledge )
3. You nominated the same password for both FL and SL Password.
You can only change your SL password via Webtool and you can only change your FL password via SMS using your mobile number registered with Loadcentral. Here’s how :
Send CHANGEPW [old 6-digit password] [new 6-digit password] to a LoadCentral Access Number (LCAN)
Default passwords for both FL & SL is : 123456. If your SL password i blocked, of course you cannot access the Webtool and the only way you can access it is for us to reset it into the default password. For security purposes and before i process your SL password reset. Please make sure that the name ( including middle initial ), email address & the security code that you will provide should match with all the details that you have submitted to us when you register. Especially to sub-dealers and retailers who have huge amount on their Loadcentral wallet. Please do understand that this is for you and your Loadcentral account’s safety.
Even though your SL password or webtool password has been reset to default, you will still have to activate it by sending an sms to our Loadcentral access number using the mobile number you registered as a retailer or subdealer. Syntax:
UNLOCK 123456 and send it to any of the Loadcentral access number.
As soon as you have unlocked your account please change your password immediately.
NOTE TO SUB-DEALERS : To all our sub-dealers, if you have any problems concerning with any of your retailer(s) please be informed that we cannot modify or make any request for account modification for your retailers for the main reason that we do not have direct access to any of your retailers account profile and we cannot verify their information. Please contact LoadCentral Main office.