System Upgrade Notification

We want to inform you that we are currently performing essential system upgrades that will impact the transaction verification process for GCash, MAYA, and BPI, starting tomorrow, September 1, 2024.

As we work on these improvements, you may experience delays in the verification of your transactions through these platforms. We understand that this may cause some inconvenience, and we assure you that this is only temporary.

Service Availability During the Upgrade

If you’re an ePINs.biz retailer and don’t mind waiting, you can still use our services during this period. However, please expect longer wait times than usual, as there are others who are also willing to wait. We appreciate your patience and understanding as we work to enhance our system.

Recommended Action for Wallet Replenishment

ePINs.biz is committed to making our system more stable and reliable to serve you better in the long term. The ongoing system upgrade is expected to be completed by September 15, 2024. However, to ensure the highest level of stability, we are allowing for the possibility that it may extend throughout the entire month of September.

During this period, we prioritize ePINs.biz Retailers. However, this does not mean there will be no delays.

Given the situation, We highly recommend for ePINs.biz Subdealers & Retailers to deposit funds directly to the main office using BDO or Metrobank for LoadCentral wallet replenishment. We cannot guarantee the same fast service as before, so this will help avoid delays and ensure your transactions are processed smoothly. Our goal is to enhance system performance for faster and more secure transactions in the future.

Ongoing Efforts and Support

Please rest assured that ePINs.biz is working tirelessly to minimize any disruption and to complete the upgrade as quickly as possible. We value your trust and patience as we undertake this important work.

We will continue to update you on the progress of this upgrade and notify you once everything is back to normal. Thank you for your continued support and understanding as we work to provide you with a better and more reliable service.

Contact Us for Assistance

If you have any questions or need further assistance during this time, please do not hesitate to contact us. We are here to help and will do everything we can to assist you.

Thank you once again for your cooperation.