Support

Loadcentral Account Type —Please choose an option—ePINs.biz RetailerePINs.biz SubDealernot Registered with ePINs.biz

Registered Mobile# (for registration issues, provide a valid mobile number)

ePINs.biz Client ID. (providing your client ID will help us locate your account faster)

Full Name

Registered Email Address (for account related concerns, Enter your registered email address; it must match.)

Issue / Request

—Please choose an option—RegistrationLoadCentral AccountLoadCentral WalletePINs.biz Wallet ReplenishmentLoadCentral TransactionScam ReportWebsite Bug ReportOther

Please ensure clarity to the best of your ability. Provide as many details as possible to avoid unnecessary delays, such as: Old Username, New Username, Mobile #s involved, Trace #s, Date and Time of the transaction, etc. The more details you provide, the faster we can resolve your issue. You may also use Tagalog for easier expression and explanation of the problem or request.

Overview Short description of the help you need (50 characters remaining.)

Details

Attach 1 (one) Valid Government Issued ID

Applicable and mandatory for LoadCentral account and wallet issues. Please see the List of acceptable government issued ID. We do not accept TIN ID cards.

If your request or issue is unrelated to LoadCentral account or LoadCentral wallet, there is no need to attach a valid government issued ID.

Attach screenshots of the issue (If needed)

Please provide screenshots of the error or issue if necessary. If not, there is no need to attach them.

Files accepted: .png, .jpg, .jpeg. MAXIMUM file size : 3mb. Please change the size of your image as needed. Don't make it too big or too small. If the picture is too large, you can resize it using Adobe's Free Online Image Resize Tool.

As a final reminder, please ensure that you are registered with ePINs.biz. Our assistance is limited to LoadCentral retailers and subdealers who are registered under ePINs.biz. Regrettably, we are unable to provide support and we are not authorized to assist accounts that are not registered with us. Thank you in advance for your understanding.

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