Do you have an issue with your LoadCentral account and need help? Don’t worry, we’re here to assist you! Simply fill out our support request form and our team will promptly address your concerns. Our support assistance is exclusively available for registered retailers and subdealers of ePINs.biz.
At ePINs.biz, we are committed to empowering our users with knowledge. That’s why we continuously update our Frequently Asked Questions (FAQs) articles.
Before submitting a support request, we kindly request that you make a reasonable effort to search our website for the information you are seeking. Our Knowledge Base section may already provide the answers you need, saving both your time and ours.
Support Request
To ensure we assist you efficiently, we have a support request form in place. Once you submit a request, you’ll receive a unique reference number. We’ll send this reference number to your registered email, which should be the same email associated with your LoadCentral account.
Please remember to use your registered email for all communication. You’ll receive all responses and updates regarding your support request through your registered email. Please check both your inbox and spam folder regularly to ensure you don’t miss any important messages from us.
Submitting Your Request
When you submit a support ticket, please select the correct help topic and include as much detail as possible (including screenshots, if available). This will help us assist you more efficiently and minimize any delays in our response.
Feel free to express your concerns in Tagalog so that it can be easily understood.
The more information you provide to us, the better and faster we will be able to help you. The less information you provide, the more questions we will need to ask you, which will take time and result in it taking longer to fix things.
Lastly, your account registered under ePINs.biz must have an up-to-date information. If not, please update your LoadCentral account details first.
