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LoadCentral Retailer FAQs
LoadCentral Subdealer FAQs
Getting Started
LoadCentral Guides & Manuals
LoadCentral Webtool FAQs
LoadCentral App Common Errors
Wallet Replenishment
Common LoadCentral Issues
LoadCentral Account Security


We kindly request you to provide all the necessary information below, and we assure you that we will make every effort to respond as promptly as possible.

Our operating hours are from 10:00am to 6:00pm,  Monday to Friday and from 9:00am to 12:30pm on Saturdays. Please note that:

  • we are closed on Sundays and holidays.
  • there is no wallet replenishment during weekends and holidays.
  • in the event of unfavorable weather conditions such as heavy rain, floods or other disasters, we may need to temporarily close.

To stay informed about such updates, please ensure you are part of Viber community.

Please be assured that support requests are addressed in the order they are received. If your request falls on a non-working day, we will make every effort to attend to it promptly on the next business day.

Thank you for your cooperation and understanding.

    Loadcentral Account Type

    Registered Mobile# (for registration issues, provide a valid mobile number) Client ID. (providing your client ID will help us locate your account faster)

    Full Name

    Registered Email Address (for account related concerns, Enter your registered email address; it must match.)

    Issue / Request

    Please ensure clarity to the best of your ability. Provide as many details as possible to avoid unnecessary delays, such as: Old Username, New Username, Mobile #s involved, Trace #s, Date and Time of the transaction, etc. The more details you provide, the faster we can resolve your issue. You may also use Tagalog for easier expression and explanation of the problem or request.

    Overview Short description of the help you need (50 characters remaining.)


    Attach 1 (one) Valid Government Issued ID

    Applicable and mandatory for LoadCentral account and wallet issues. Please see the List of acceptable government issued ID. We do not accept TIN ID cards.

    If your request or issue is unrelated to LoadCentral account or LoadCentral wallet, there is no need to attach a valid government issued ID.

    Attach screenshots of the issue (If needed)

    Please provide screenshots of the error or issue if necessary. If not, there is no need to attach them.

    Files accepted: .png, .jpg, .jpeg. MAXIMUM file size : 3mb. Please change the size of your image as needed. Don't make it too big or too small. If the picture is too large, you can resize it using Adobe's Free Online Image Resize Tool.

    As a final reminder, please ensure that you are registered with Our assistance is limited to LoadCentral retailers and subdealers who are registered under Regrettably, we are unable to provide support and we are not authorized to assist accounts that are not registered with us. Thank you in advance for your understanding.

    Just Click Once!

    and wait for the page to refresh or for the confirmation message to appear. Please avoid repeatedly clicking the submit button. This may take awhile depending on your connection. Thank you for your patience. Also, please check your email for your support request number . If it's not in your inbox, check your SPAM folder. Thank you!

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