Hello everyone! I just wanted to reach out and inform you about the current situation here at ePINs.biz, especially as we enter the “BER” months, which are traditionally a peak period for transactions.
Since the beginning of the “BER” month, we have experienced a significant surge in GCash, MAYA & BPI transaction verifications. As the only authorized person with access to GCash transaction, I am currently handling all these verifications personally. Additionally, we’re currently understaffed due to a team member’s family emergency, leading them to request leave.
We understand that delays in transaction verifications can be frustrating, and we sincerely apologize for any inconvenience this may cause. Please rest assured that I am working diligently to address this situation and minimize any disruption to your experience.
Here’s what we’re doing to improve the situation:
- Prioritizing Urgent Verifications: I am giving top priority to urgent verifications to ensure that critical transactions are processed promptly.
- Working Extended Hours: I am committed to working extended hours to accommodate the increased workload.
- Streamlining Processes: I am reviewing our verification processes to identify areas where we can improve efficiency without compromising security.
In addition, we kindly request that you consider replenishing your wallets directly at our main office. This can help expedite your transactions and minimize delays. You can find more information and initiate wallet replenishment by visiting the following link: RMS Wallet Replenishment.
I understand that your time is valuable, and I am dedicated to providing you with the best service possible. I ask for your understanding and patience during this challenging time. Rest assured, I am focused on resolving this situation promptly.