If you encounter a sale transaction failed or not allowed, it means that the specific product you are attempting to load is not compatible with the recipient’s mobile network. For example, you may be trying to load SMART prepaid load to a non-SMART number.
To avoid a sale transaction failed or not allowed issue, please ensure that you select the appropriate prepaid product that matches the recipient’s mobile network.
Check LoadCentral Advisories for Service Outages
For any service outages or important updates, we recommend checking our LoadCentral Advisories Facebook Page. This page provides timely information regarding any issues or disruptions in the LoadCentral service.
Stay informed by visiting our LoadCentral Advisories Facebook Page for the latest updates.